Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., |
I just wanted to take a moment and thank you very much for your help in replacing this item. The new order arrived today and it is nice and straight and well done.
Thank you for the quick turnaround and the outstanding customer service, this was above and beyond what I had expected.
Gagool, | Thank you but!
I received the four linen liners I ordered a few weeks ago. Thank you. They were just as I had asked for and shipped in a timely fashion. Only one issue - LL487 - White with Gold Lip - there was some damage to the frame (small nick in the white part as well as the gold) that was repaired. I was somewhat disappointed with that as I expected to see flawless work. This will show. I will not be sending it back but just wanted to let you know that professionalism is important. I can send a photo if you need to see it.
KeenART: We will send a replacemnt.
Judy S., |
Ordered a couple of oversized items - - at prices I found very fair, I might add - - but was worried about shipping costs which elsewhere were more than my items. CanadaOnCanvas exceeded my expectations and arranged a local delivery at no extra charge to me and enabled me to assemble a beautiful oversized art piece that is the centrepiece of my living room. 5/5 Stars.
Luke CP, |
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